Navette Ferroviaire Services | Rail Transport & Logistics Solutions

Navette Ferroviaire Services operates this online platform. This policy describes how we collect, use, and protect your personal information when you interact with our site or use our services. We are committed to ensuring the privacy and security of your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We may collect information from you in several ways:

Information you provide directly: This includes information you give us when you contact us, request information about our services, or use specific features on our site. This might include contact details, company affiliation, and details related to your service inquiries.

Information collected automatically: When you visit our site, we may automatically collect certain information about your device and your usage patterns. This includes details about the type of device you use, your operating system, IP address, browser type, referring website addresses, pages you view, and the dates and times of your visits. This information helps us understand how our service is used and how to improve it.

How We Use Your Information

We use the information we collect for various purposes:

To provide and maintain our service: This includes processing your inquiries and requests for information.

To improve, personalize, and expand our site: We analyze usage patterns to enhance user experience and develop new features.

To understand and analyze how you use our site: This helps us measure the effectiveness of our content and identify areas for improvement.

For communication: We may use your information to respond to your inquiries and provide updates about our services relevant to your interests, where permitted by law or your consent.

For legal compliance: We may use your information to comply with applicable laws and regulations.

Legal Basis for Processing

Our legal basis for collecting and using your personal information depends on the specific context in which we collect it. We may process your data because:

We need to perform a contract with you or provide services you have requested.

It is in our legitimate interests and is not overridden by your data protection rights.

We have a legal obligation to do so.

We have your consent to do so.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Data Security

We implement technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Sharing Your Information

We do not sell your personal information. We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, and customer service. These providers are contractually bound to protect your information and use it only for the purposes for which it was disclosed. We may also disclose your information if required by law, court order, or governmental regulation.

Your Data Protection Rights

Under applicable data protection laws, including GDPR, you have certain rights regarding your personal information. These rights may include:

The right to access: You have the right to request copies of your personal data.

The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

The right to erasure: You have the right to request that we erase your personal data under certain conditions.

The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.

The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the physical address provided below.

Cookies and Tracking Technologies

Our site may use "cookies" and similar tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you have any questions about this privacy policy, please contact us by mail at:

Navette Ferroviaire Services
27 Rue Garibaldi, 6th Floor
69003 Lyon, Auvergne-Rhône-Alpes
France